Delivery & Returns


All terms and conditions referencing deliveries and returns are documented on this page.



DELIVERY

1. Delivery Zones


Plumbhub categorises all products into different zones - Zone A, B, C and D. 


To understand our delivery process, please disregard any perspective of the different delivery zones within the UK as according to other websites or couriers, as we have built our delivery template around the couriers we use and the services we can offer to our customers. 


Each product on our website has a "Delivery" tab within the product description, which shows the delivery zones and rates available for each product. This means a product displaying "Zone A" is available for delivery to the areas highlighted in the delivery map, for the rates shown in the services table.


The different zones shown on Plumbhub product pages are as listed below. For more information regarding our delivery processes, please contact us.

Zone A

Zone A is predominantly for letterbox size parcels that are fulfilled via Royal Mail. Zone A is available for standard delivery rates across the whole of the UK - including Northern Ireland, Highlands & Islands.

Zone Inland Delivery Services Price Order value Delivery time
A Standard £3.99 £40 or under 3-5 working days
A Standard FREE Over £40 3-5 working days
A Express £4.99 Any value 2-3 working days
A Next working day £7.99 Any value 1 working day

Zone B

Zone B is usually for parcels that are shipped via Hermes, however, we may use DHL/DPD for any Channel Island deliveries.

Zone Inland Delivery Services Price Order value Delivery time
B Standard £3.99 £40 or under 3-5 working days
B Standard FREE Over £40 3-5 working days
B Express £4.99 Any value 2-3 working days
B Next working day £7.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
B2 Standard £4 Any value 3-5 working days
B2 Express £8.99 Any value 2-3 working days
B2 Next working day £11.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
B3 Standard £18 Any value 3-5 working days
B3 Express £22.99 Any value 2-3 working days
B3 Next working day £25.99 Any value 1 working day

Zone C

Zone C is mostly high value/large items that require a premium service. We usually use DHL/DPD but this will depend on location and order contents.

Zone Inland Delivery Services Price Order value Delivery time
C Standard £3.99 £40 or under 3-5 working days
C Standard FREE Over £40 3-5 working days
C Express £4.99 Any value 2-3 working days
C Next working day £7.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
C2 Standard £18 Any value 3-5 working days
C2 Express £22.99 Any value 2-3 working days
C2 Next working day £25.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
C3 Standard £35 Any value 3-5 working days
C3 Express £39.99 Any value 2-3 working days
C3 Next working day £42.99 Any value 1 working day

Zone D

Zone D is for 3rd party for parcels that are usually delivered by a 3rd party, such as the manufacturer or one of our suppliers. If delivering to remote area (Zone D2, D3 etc), we may ship the parcel on our own courier.

Zone Inland Delivery Services Price Order value Delivery time
D Standard £3.99 £40 or under 3-5 working days
D Standard FREE Over £40 3-5 working days
D Express £4.99 Any value 2-3 working days
D Next working day £7.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
D2 Standard £35 Any value 3-5 working days
D2 Express £39.99 Any value 2-3 working days
D2 Next working day £42.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
D3 Standard £75 Any value 3-5 working days
D3 Express £85 Any value 2-3 working days
D3 Next working day £100 Any value 1 working day

Zone E

Zone E is for orders that are fulfilled by either the product manufacturer or one of our suppliers, who only complete deliveries to England. Any deliveries made outside of England are subject to additional charges as highlighted below.

Zone Inland Delivery Services Price Order value Delivery time
E Standard £3.99 £40 or under 3-5 working days
E Standard FREE Over £40 3-5 working days
E Express £4.99 Any value 2-3 working days
E Next working day £7.99 Any value 1 working day
Zone Inland Delivery Services Price Order value Delivery time
E2 Standard £65 Any value 3-5 working days
Zone Inland Delivery Services Price Order value Delivery time
E3 Standard £100 Any value 3-5 working days


1.1 Delivery times are based on courier and third party delivery services, and are estimates only. All goods are usually delivered within the expected delivery time, however, Plumbhub cannot be held liable for any deliveries outside of the expected delivery time. By the Consumer Rights Act 2015, an item is outside of a reasonable delivery time after 30-days. All products will show the available delivery locations on the product page in the "delivery tab" - if a product does not state this information, please contact us. If a courier or fulfilment provider cannot deliver to a customer location, Plumbhub cannot be held liable but will do its best to display this to the customer.


1.2 Delivery of goods will be made by the courier to the delivery address provided by the customer. It is important that the delivery address on the order is accurate to ensure deliveries are made to the correct address. 


1.3 If a courier is unable to complete a delivery, a calling card should be left at the delivery address to confirm. This will highlight that an order may be being re-delivered, or state that an order has been delivered to a safeplace or neighbour.


1.4 Deliveries can be attempted until 10pm of an evening by courier or 3rd party fulfilment.


1.5 If an initial delivery attempt fails due to the delivery details provided to Plumbhub being inaccurate, Plumbhub reserves the right to charge the customer for any re-delivery costs. Additionally, if a customer is not available to take delivery for any reason, Plumbhub reserves the right to charge the customer for the cost of re-delivery or return to sender.


1.6 In the event of a delivery arriving with signs of damage from transit, the customer should contact Plumbhub immediately and should not accept the delivery.


1.7 In the event of a delivery arriving with damaged or missing goods, the customer must notify Plumbhub of any damaged or missing goods within 2 working days of delivery. Without notification, Plumbhub will treat the delivery as complete and therefore take no further action on the order.


1.8 Plumbhub advises customers to avoid arranging installation of goods until goods are delivered in full and checked.


1.9 Delivery service charges such as "Express delivery" and "Next working day delivery" are non-refundable according to Consumer Contracts Regulations 2014 unless goods are delivered damaged, faulty or incorrectly. 


2. Dispatch


2.1 All goods are kept in one of multiple warehouses or third party fulfilment centres, however, all orders are distributed from our central warehouse in Birmingham. This means that some products on the Plumbhub website are exempt from upgraded delivery services and may not show "Express Delivery" and "Next working day delivery" as a delivery option. For confirmation, please contact us.


2.2 If goods are ordered that Plumbhub cannot fulfil within the expected delivery time, Plumbhub will notify the customer via telephone or email and refund the postage costs and/or order in full.


2.3 The order time cutoff for "Express delivery" and "Next working day delivery" is 1pm. Any orders placed after this time may not be dispatched until the following day.


2.4 Orders are processed until 1pm on Monday-to-Friday. Any orders undispatched by 1pm may not be processed until the following day, however, some orders will be processed up until 3.30pm, depending on peak times. Orders will not be processed over a weekend outside of opening hours.


3. Notification


3.1 The customer will receive an email confirmation from Plumbhub upon placing an order - The customer should ensure any provided email addresses are correct in order to receive confirmations and notifications. 


4. Installation


4.1 Plumbhub does not accept liability for goods damaged during installation by the customer or a third party installer.



RETURNS


5. Returns policy 


5.1 Subject to its terms and conditions below, Plumbhub is happy to exchange or refund any purchase if notified within 14 days of delivery. The customer will then have 14 additional days to return the item for a refund or exchange.


6. Terms and conditions


6.1 It is important that any unwanted goods, unless faulty, are returned in a re-sellable condition; To define "re-sellable", goods that have been returned must be:

(a) Undamaged

(b) In original packaging

(c) Unopened


6.2 Plumbhub reserves the right to refuse an exchange or refund if goods are not returned in a re-sellable condition and are not faulty.


6.3 The cost of returning any sellable goods to Plumbhub is the responsibility of the customer. Plumbhub recommends using a tracked delivery service that insures the value of the goods as Plumbhub cannot be held liable for any undelivered goods that have been returned.


6.4 If a product is specifically ordered for you (e.g. "Made to order" or "Special order"), unless faulty, Plumbhub is unable to offer a refund or an exchange.


6.5 Delivery service charges such as "Express delivery" and "Next working day delivery" are non-refundable according to Consumer Contracts Regulations 2014 unless goods are delivered damaged, faulty or incorrectly.   


6.6 For goods that are either faulty or defective, please be advised that after 30 days from the date of purchase, Plumbhub will only be able to offer a replacement or repair. Plumbhub will arrange for any goods to be returned for inspection and/or repair/replacement, however, if the item is not deemed to be faulty, it will be returned to the customer in the same condition. The customer is also able to go to the manufacturer to resolve the the alleged fault if the goods are under the manufacturer's warranty.


6.7 Plumbhub will refund via the original payment method that was used when an order was placed originally. Plumbhub cannot issue refunds via any other method.


7. Returns procedure


7.1 Please complete Section 1 of the Returns Form (click here to download)


7.2 Customers must pack the returns form together with the goods, ensuring packaging is secure, and return to Plumbhub at:


PlumbHub Ltd (Online Returns Department)

Units 1-2

660 Chester Road

Erdington

Birmingham

B23 5TE

United Kingdom


7.3 Once Plumbhub has received and inspected the returned goods, an exchange or refund will be processed if applicable.


7.4 If goods are returned without a returns form included, Plumbhub cannot guarantee the return will be processed as there may not be enough details included to locate the order that the returned goods belong to.


7.5 Once goods have been received by our returns department, it will take up to 48 working hours for Plumbhub to process any refunds. Refunds will be provided to the original payment method, taking standard processing times according to the platform/card.



CONTACT US


If you wish to speak us about our delivery & returns policies, please feel free to contact us via: 


Phone 

Call us on (+44) 0121 350 8188 (Calls are charged at your standard network rate) 


Email

For general enquiries, please email us at: info@plumbhub.co.uk 

For all order enquiries, please email us at: orders@plumbhub.co.uk

For all returns enquiries, please email us at: returns@plumbhub.co.uk

Find Us 

Plumbhub Ltd 

Units 1-2 

660 Chester Road 

Erdington 

Birmingham 

B23 5TE 

United Kingdom


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