1.1 Delivery times are based on courier and third party delivery services, and are estimates only. All goods are usually delivered within the expected delivery time, however, Plumbhub cannot be held liable for any deliveries outside of the expected delivery time. By the Consumer Rights Act 2015, an item is outside of a reasonable delivery time after 30-days. All products will show the available delivery locations on the product page in the "delivery tab" - if a product does not state this information, please contact us. If a courier or fulfilment provider cannot deliver to a customer location, Plumbhub cannot be held liable but will do its best to display this to the customer.
1.2 Delivery of goods will be made by the courier to the delivery address provided by the customer. It is important that the delivery address on the order is accurate to ensure deliveries are made to the correct address.
1.3 If a courier is unable to complete a delivery, a calling card should be left at the delivery address to confirm. This will highlight that an order may be being re-delivered, or state that an order has been delivered to a safeplace or neighbour.
1.4 Deliveries can be attempted until 10pm of an evening by courier or 3rd party fulfilment.
1.5 If an initial delivery attempt fails due to the delivery details provided to Plumbhub being inaccurate, Plumbhub reserves the right to charge the customer for any re-delivery costs. Additionally, if a customer is not available to take delivery for any reason, Plumbhub reserves the right to charge the customer for the cost of re-delivery or return to sender.
1.6 In the event of a delivery arriving with signs of damage from transit, the customer should contact Plumbhub immediately and should not accept the delivery.
1.7 In the event of a delivery arriving with damaged or missing goods, the customer must notify Plumbhub of any damaged or missing goods within 2 working days of delivery. Without notification, Plumbhub will treat the delivery as complete and therefore take no further action on the order.
1.8 Plumbhub advises customers to avoid arranging installation of goods until goods are delivered in full and checked.
1.9 Delivery service charges such as "Express delivery" and "Next working day delivery" are non-refundable according to Consumer Contracts Regulations 2014 unless goods are delivered damaged, faulty or incorrectly.
2.1 All goods are kept in one of multiple warehouses or third party fulfilment centres, however, all orders are distributed from our central warehouse in Birmingham. This means that some products on the Plumbhub website are exempt from upgraded delivery services and may not show "Express Delivery" and "Next working day delivery" as a delivery option. For confirmation, please contact us.
2.2 If goods are ordered that Plumbhub cannot fulfil within the expected delivery time, Plumbhub will notify the customer via telephone or email and refund the postage costs and/or order in full.
2.3 The order time cutoff for "Express delivery" and "Next working day delivery" is 1pm. Any orders placed after this time may not be dispatched until the following day.
2.4 Orders are processed until 1pm on Monday-to-Friday. Any orders undispatched by 1pm may not be processed until the following day, however, some orders will be processed up until 3.30pm, depending on peak times. Orders will not be processed over a weekend outside of opening hours.
3.1 The customer will receive an email confirmation from Plumbhub upon placing an order - The customer should ensure any provided email addresses are correct in order to receive confirmations and notifications.
4.1 Plumbhub does not accept liability for goods damaged during installation by the customer or a third party installer.